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To Our Customers,

We know you are receiving a lot of tariff related information, but we want to make sure we are being transparent in sharing our knowledge and any breaking information that is relevant to you. We have received many inquiries regarding tariffs and refunds. We are attempting to address customer concerns with the following communication.

As outlined in the communication many of you received, the process for recovering tariffs paid under IEEPA is being directed and administered by U.S. Customs and Border Protection (CBP) with oversite from the U.S. Court of International Trade (CIT), including the use of Automated Commercial Environment (ACE) entries, post-summary corrections, and the formal protest process where applicable. Please be assured that Global-Pak is actively engaged in this process and is taking all appropriate steps to ensure compliance and to position ourselves to receive any eligible refunds.

At this time, we want to clearly communicate the following:

• Duties Paid: Global-Pak has paid all applicable duties on existing inventory at the time of import, in accordance with government requirements.
• Refund Process: We are actively working through the required ACE entry reviews, documentation gathering, and any necessary filings to pursue refunds through CBP.
• Customer Reimbursement: Global-Pak fully intends to return applicable tariff refunds to our customers once funds are received and confirmed. Refunds will be issued via payment or credit, as appropriate.

However, due to the complexity and uncertainty surrounding this situation, we are not in a position to:

• Preemptively calculate or project refund amounts for individual customers at this time
• Issue credits or payments in advance of receiving confirmed funds from the government

This approach is necessary given the current volatility of the regulatory environment, including the possibility of appeals or changes that could delay, reduce, or suspend refunds. We must ensure that any reimbursements are based on verified recoveries.

We also want to share some context regarding the operational impact. Global-Pak operates with a lean and highly efficient team to remain competitive in our industry. The ongoing tariff changes have required significant internal effort, including:

• Revisions and re-revisions of sales orders and invoices
• Continuous updates to pricing and tariff applications
• Detailed inventory tracking and reconciliation tied to specific import entries
• Preparation and validation of data required for CBP refund processes

This has placed a substantial and ongoing workload on our team. While we are fully committed to doing this work correctly and thoroughly, we must also manage these efforts responsibly to maintain service levels across our business.

Most importantly, we want to emphasize that Global-Pak did not create or control this situation. We were required by the government to collect and remit these tariffs, and we are now required to follow the government’s process to recover and return them. Throughout this process, we are acting in good faith and in alignment with both regulatory requirements and our commitment to our customers.

We appreciate your patience, understanding, and partnership as we work through this evolving situation. We will continue to keep you informed as more clarity becomes available and as the refund process progresses.

If you have any questions or would like to discuss this further, please do not hesitate to reach out.

Sincerely,

Jim Foster

President

Global-Pak, Inc.